Privacy Policy – How s55 com Protects Your Data

1. Introduction

This Privacy Policy explains how s55 com, operating through s55com.win, handles the personal information of users who register accounts, deposit funds, place bets or interact with any part of the platform. This includes the Sports Betting section, Live Casino, Fish Games, the Android App and all other platform features.

By creating an account on s55 com, you are confirming that you have read and understood this Privacy Policy. If you disagree with how we handle data, you should not register or continue using the platform.

This policy applies to all registered users of s55 com regardless of whether they access the platform through the Android APK, the mobile browser or a desktop browser.

2. What Information We Collect

s55 com collects only the information needed to operate your account, process PKR transactions, keep the platform secure and improve the overall user experience. We do not collect information for its own sake.

The categories of information we collect are as follows:

• Account Registration Data: Your name, date of birth, email address and phone number, provided when you register.
• Payment Information: Transaction records for deposits and withdrawals made through JazzCash, Easypaisa, Raast, Bank Transfer, cards or other supported mobile wallets. We do not store full card numbers or mobile wallet PINs — these are handled by your payment provider.
• Identity Verification Documents: Where account verification is requested, we may ask for a copy of a government-issued ID to confirm your age and identity. This is a standard security step.
• Usage Data: Pages visited, games played, bet history, session durations and feature interactions. This data helps us understand how the platform is used and where improvements should be made.
• Device and Technical Data: IP address, device type, browser or app version, operating system and screen resolution. This is collected automatically when you access the platform.
• Communications: If you contact our support team via live chat, the content of those conversations is retained for quality and security purposes.

3. How We Use Your Information

The information collected is used for clearly defined purposes related to running the s55 com platform. We do not sell your personal data to third parties for marketing. The specific uses are:

We may send you notifications about your account, deposits, withdrawals, bonus offers and platform updates. You can adjust your notification preferences from your account settings. We do not send unsolicited marketing communications to users who have not opted in.

4. Payment Data and PKR Transactions

All financial transactions on s55 com are processed in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or a card, the transaction is processed directly through your payment provider. s55 com receives confirmation of the transaction but does not handle your mobile wallet credentials, PIN, or full card details directly.

We retain a record of all deposits and withdrawals associated with your account. This record includes the amount in PKR, the payment method used, the date and the transaction status. This information is stored securely and is used for:

• Processing your withdrawal requests and confirming payment to the correct method.
• Resolving any disputes related to transactions.
• Responding to account security investigations.
• Standard financial record-keeping.

Transaction records are retained for as long as your account remains active and for a period afterwards in line with standard data retention practices.

5. Sharing of Information

s55 com does not sell personal information to third parties. Your data is only shared in the following specific circumstances:

• Payment Processors: When you make a deposit or withdrawal, the relevant transaction details are shared with your chosen payment provider — JazzCash, Easypaisa, Raast, your bank or card network — in order to complete the transfer.
• Platform Service Providers: We work with technology partners who help run the platform infrastructure, including hosting, analytics and security monitoring. These partners process data on our behalf under strict confidentiality obligations and are not permitted to use your data for their own purposes.
• Legal and Security Requirements: If we receive a valid legal request or if disclosure is necessary to prevent fraud or protect the safety of users on the platform, we may share relevant information with appropriate authorities.

In all other circumstances, your personal data stays within s55 com and its directly contracted service providers. We do not share data with advertisers, data brokers or any other third party for commercial purposes.

6. Cookies and Tracking

The s55 com platform uses cookies and similar tracking technologies to keep your session active, remember your preferences and understand how the platform is being used. Cookies are small text files stored on your device when you access the website or use the Android App.

The types of cookies we use:

• Essential Cookies: Required for the platform to function. These keep you logged in during your session and enable core features like deposit flows and bet placement. These cannot be disabled without breaking platform functionality.
• Analytics Cookies: Help us understand which pages and features are used most, how long sessions typically last, and where users encounter issues. This data is aggregated and does not identify you personally.
• Preference Cookies: Remember settings such as your preferred language, notification preferences and display options so you do not have to set them on every visit.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform. Blocking analytics or preference cookies will not prevent you from using the platform but may affect personalisation features.

7. Data Security

s55 com takes data security seriously. The platform uses industry-standard measures to protect your personal information and payment data from unauthorised access, alteration or disclosure.

Key security measures in place include:

• All data transmitted between your device and the s55 com platform is encrypted using TLS (Transport Layer Security).
• Account passwords are hashed using a secure one-way algorithm — they are not stored in readable form and cannot be accessed by support staff.
• Access to personal data within the organisation is restricted to staff who need it to perform their role.
• Account activity is monitored continuously for unusual patterns that might indicate unauthorised access or fraud.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for logging out of your account when using shared devices. If you suspect your account has been compromised, contact the support team via live chat immediately.

8. Your Rights Over Your Data

As a registered user of s55 com, you have the following rights regarding your personal information:

• Access: You can request a summary of the personal data we hold about your account at any time by contacting support.
• Correction: If any of your account details are incorrect — for example, a misspelled name or outdated phone number — you can update them through your account settings or by contacting support.
• Deletion: You may request the closure and deletion of your account. We will remove your personal data subject to any retention obligations — for example, we are required to retain certain transaction records for a standard period after account closure.
• Restriction: If you have concerns about how your data is being used, you can request that processing be restricted while the matter is reviewed.

To exercise any of these rights, contact the s55 com support team via live chat. We will respond to all data-related requests as promptly as possible.

9. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention period for each data category depends on the nature of the data and the purpose for which it was collected.

• Account registration data is retained for the duration of your account and for a standard period after closure to handle any post-closure queries or disputes.
• Transaction records in PKR are retained for a standard financial record-keeping period after the transaction date.
• Support chat logs are retained for a limited period to allow for quality review and dispute resolution.
• Usage and analytics data is typically retained in aggregated, anonymised form indefinitely for platform improvement purposes.

When data is no longer required for any of these purposes and the relevant retention period has expired, it is securely deleted or anonymised.

10. Children and Minors

The s55 com platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a registered account belongs to a minor, the account will be immediately closed and any associated data will be deleted.

If you believe a minor has registered on the platform, please contact the support team immediately.

11. Changes to This Privacy Policy

s55 com may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. Significant changes may also be communicated to registered users through in-platform notifications.

We recommend checking this page periodically. Continued use of the s55 com platform after any update to this policy constitutes your acceptance of the revised version. If you have questions about this Privacy Policy or how your data is handled, contact the s55 com support team via live chat, available 24 hours a day, seven days a week.